At 18cashnet, your privacy is a fundamental commitment, not a compliance checkbox. This Privacy Policy explains exactly what personal data we collect from players across Malaysia, how we use it, who we share it with, and the rights you hold over your own information. Please read it carefully.
These cards summarise the most important points. Full legal text and detailed clauses are in the document below.
All data transmitted between your device and 18cashnet is protected by 256-bit SSL encryption — the same standard used by major banks in Kuala Lumpur and globally. Your personal information is never stored in plain text.
18cashnet does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes. Your data is used solely to deliver and improve your experience on our platform.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team. We will respond to all data rights requests within 30 days of receipt.
We use cookies and similar technologies to deliver a better platform experience, remember your preferences, and analyse platform performance. You can manage cookie preferences via your browser settings at any time.
We share data only with essential, authorised service providers — payment processors (Touch 'n Go, DuitNow, FPX), identity verification partners, and fraud prevention services — all bound by strict data protection agreements.
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable regulatory obligations. Financial transaction records are kept for a minimum of 5 years in line with AML requirements.
This Privacy Policy (hereinafter the "Policy") is published by 18cashnet (referred to as "18cashnet", "we", "us", or "our") and applies to all users (referred to as "you", "your", or the "Player") who access, register on, or otherwise interact with the online gaming and sports wagering platform available at 18cashnet.cam (the "Platform").
18cashnet is committed to protecting the privacy and personal data of all Players, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia. This Policy explains, in plain and transparent language, what personal information we collect, the purposes for which it is processed, the legal basis for that processing, and your rights as a data subject.
By registering an account, using any of our services, or otherwise engaging with the 18cashnet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree to this Policy, you should not use the Platform.
For the purposes of this Privacy Policy, the following terms shall bear the meanings set out below:
18cashnet collects the following categories of Personal Data in the course of operating the Platform and providing services to Malaysian players:
| Data Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, MyKad / Passport / Driver's Licence number | KYC verification, age compliance (21+), account management |
| Contact Data | Email address, mobile phone number, residential address (including city: KL, Penang, JB etc.) | Account communication, support, security alerts |
| Financial Data | Payment method details (e-wallet IDs, bank account references), transaction history, deposit / withdrawal records in MYR | Payment processing, AML compliance, fraud prevention |
| Technical Data | IP address, device type, browser type, operating system, session timestamps, geolocation (country/region level) | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Betting history, game selections, bonus usage, login frequency, support interaction logs | Personalisation, responsible gambling monitoring, service improvement |
| Verification Documents | Scanned copies of government-issued ID, proof of address documents, KYC selfie photos | Identity verification, regulatory compliance |
| Communication Data | Records of live chat conversations, email correspondence, support ticket history | Quality assurance, dispute resolution, compliance records |
18cashnet collects Personal Data through the following channels and methods:
18cashnet processes your Personal Data on the basis of one or more of the following lawful grounds, depending on the specific purpose of processing:
6.1 Account Management: To create, manage, verify, and maintain your 18cashnet account, including processing KYC documentation and enforcing the 21+ age requirement.
6.2 Payment Processing: To process deposits and withdrawals via your chosen payment method (DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, or USDT TRC20) and to maintain accurate financial records in MYR.
6.3 Service Delivery: To enable you to place bets on Liga Super Malaysia, EPL, UFC, esports events, and all other wagering products; to access live casino games; and to utilise all features of the 18cashnet Platform.
6.4 Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance purposes.
6.5 Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited activities.
6.6 Responsible Gambling Monitoring: To identify indicators of problem gambling behaviour and to offer appropriate support tools, including deposit limit suggestions, cooling-off periods, and self-exclusion options.
6.7 Legal and Regulatory Compliance: To fulfil obligations under applicable anti-money-laundering laws, financial record-keeping requirements, and any other legal obligations applicable to the operation of 18cashnet.
6.8 Marketing Communications (with consent only): With your explicit consent, to send you promotional offers, bonus notifications, and information about new features on 18cashnet. You may opt out of marketing communications at any time by contacting support or adjusting your account notification preferences.
18cashnet does not sell, rent, or trade your Personal Data to unaffiliated third parties for their independent marketing purposes. We share Personal Data only in the following limited and authorised circumstances:
8.1 18cashnet uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) to operate the Platform, personalise your experience, and collect analytics data.
The following categories of cookies are used on the 18cashnet Platform:
8.2 You can manage or disable non-essential cookies via your browser settings at any time. Note that disabling certain cookies may affect the functionality of parts of the 18cashnet Platform. Most modern browsers (Chrome, Firefox, Safari, Edge) provide cookie management controls in their privacy settings.
18cashnet retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:
Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
10.1 18cashnet implements a comprehensive suite of technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, disclosure, alteration, or destruction.
These measures include, but are not limited to:
10.2 In the event of a data breach that is likely to result in risk to your rights and freedoms, 18cashnet will notify affected Players without undue delay, providing details of the nature of the breach, the data involved, and the steps we are taking in response.
10.3 While we take reasonable and industry-standard precautions to protect your data, no internet-based system can be guaranteed to be completely secure. You also play an important role: please safeguard your account password, use a unique password for 18cashnet, and contact us immediately if you suspect any unauthorised access.
As a data subject, you hold a number of rights in relation to your Personal Data held by 18cashnet. These rights are described below. To exercise any of these rights, please contact us via the details in Section 15. We will respond to all valid requests within 30 days of receipt.
Please note that certain rights may be limited where processing is required to comply with a legal obligation, to exercise or defend legal claims, or where fulfilment would adversely affect the rights of other individuals.
12.1 18cashnet is strictly an adult platform. The Platform is intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain Personal Data from individuals below this age threshold.
12.2 Age verification is a mandatory component of the KYC process. Accounts where the Player is found to be under the age of 21 will be immediately suspended. Any deposits made by an underage Player will be refunded (less any winnings) and the account permanently closed.
12.3 If you believe that a minor has registered an account on 18cashnet or has provided us with their Personal Data, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
13.1 In the course of operating the 18cashnet Platform and engaging with third-party service providers (such as cloud hosting infrastructure, KYC verification partners, and fraud prevention services), your Personal Data may be transferred to, stored in, or processed in countries outside of Malaysia.
13.2 Where such cross-border transfers occur, 18cashnet ensures that appropriate safeguards are in place to protect your Personal Data. These safeguards may include contractual clauses that require the recipient to protect your data to an equivalent standard as required under applicable Malaysian and international data protection principles.
13.3 By using the 18cashnet Platform and consenting to this Privacy Policy, you acknowledge and agree to the potential transfer of your Personal Data to third countries as described above, subject always to the safeguards described in this section.
14.1 18cashnet reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The "Last Reviewed" date at the top of this Policy indicates when it was most recently updated.
14.2 Where material changes are made — particularly changes that expand the scope of Personal Data collected, introduce new processing purposes, or alter your rights — we will provide advance notice via email to your registered address or by posting a prominent notice on the Platform.
14.3 Your continued use of the 18cashnet Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the Platform and contact us to request account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how 18cashnet has handled your Personal Data, please contact us through the following channels:
If you are not satisfied with our response to a data rights request or privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. We will co-operate fully with any regulatory enquiry related to our data practices.
Now that you understand how we protect your data, explore everything 18cashnet has to offer — live sports betting, casino games, esports, and more, all designed for Malaysian players.
🔞 For players aged 21 and above only. | Terms & Conditions | Responsible Gambling